About the Role
Our Cloud Engineers maintain the cloud infrastructure, systems and processes underpinning technology transformation engagements and help to lead the adoption of modern cloud platforms and ways of working.
We're looking for hands-on Cloud Engineers with an understanding of cloud technologies and service ecosystem to help to deliver, manage and evolve cloud systems on some of the most exciting digital programmes around, with clients in a range of industries. You will provide assistance to our customers. You will help to deliver continuous improvements for our cloud customers, diagnose and troubleshoot cloud infrastructure problems and help our customers adopt cloud natively.
You'll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and cloud infrastructure development.
We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance their careers.
You will have an opportunity to join our cloud academy as well to further your career and learn more about cloud technology.
Working with our service delivery teams to help support cloud infrastructure
Helping to complete backlog items to evolve client's cloud infrastructure
Researching and identify solutions to cloud infrastructure issues
Asking customers targeted questions to quickly understand the root of the problem
Tracking cloud related issues through to resolution, within agreed time limits
Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Providing prompt and accurate feedback to customers
Referring to internal database or external resources to provide accurate tech solutions
Ensuring all issues are properly logged
Prioritising and manage several open issues at one time
Following up with clients to ensure their IT systems are fully functional after troubleshooting
Preparing accurate and timely reports
Documenting technical knowledge in the form of notes and manuals
Maintaining strong relationships with clients
A degree in Computer Science, IT or Software Engineering is advantageous or the equivalent level of experience. An understanding of Microsoft, AWS or GCP technologies and experience of Terraform or similar is a plus. If you're naturally a helper, enjoy assisting people with software or infrastructure issues and are able to explain technical details simply, we'd like to meet you.
The role will have flexible working hours on a shift system and will possibly include occasional late-night shifts or out of hours working.
Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Requirements for the role
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Understanding or additional certification in Microsoft, AWS, Google or similar technologies such as Terraform
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Some of the Perks
Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
Life Assurance (4 x annual salary)
25 days annual leave plus bank holidays
Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands
An industry-leading referral scheme with no limits on the number of referrals
Flexible holiday buy/sell option
Electric vehicle scheme
Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly
Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
You will become part of a squad with people from different areas within the business who will help you grow at BJSS
We have a busy social calendar that you can chose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers
GymFlex gym membership programme
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